Your terms and conditions of use

Policy: It has always been ECO Treasures 's policy to treat our customers in exactly in the way we like to be treated ourselves. Our toes curl at the sight of small print, but it appears that not only to add to our creditability but to comply with new legislation (EC Distance Selling Directive) we are required to offer you our own 'large print' version. You should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).

 

Data & Privacy: The information collected from you at the time you place an order (on you or those you gift to) will be stored in our database and is used purely to carry out your instructions and action your payment. There are no circumstances under which, this information might be passed to a third party.

 

Supply: We undertake to supply you with the goods described in these Web Pages or in our brochure within 2-10 working working days, depending where you live. Our products on line are  linked to our physical inventory, so whatever you see , is in stock.

In the unlikely event that an item is out of stock, we will contact you to advise you of this and offer you an alternative Product, or give you an indication when we will be able to supply you with the requested product.

If you have an urgent order it is always advisable to discuss your requirement on the telephone 091 63 5852.

 

Contact: We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific goods ordered, to be delivered by your date specified. We will not email you at all without your permission.

 

Delivery: Obviously you the customer recognise that we do rely on An Post’s postal service or GLS Ireland (or other suitable carrier for overseas deliveries) to perform the 'contract'. We monitor the performance of our carriers continuously.

 

Guarantee: In the light of the forgoing you will appreciate we feel confident that we can unequivocally guarantee your total satisfaction with our product and service. Again you should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).

 

Refunds: In the event of loss, late delivery or dissatisfaction with the product supplied and a replacement is not acceptable, please return the products to us, and we can issue you with a refund.. If initial payment was by Credit Card(Paypal), then the refund will be made back to your Credit Card Company using Paypal.. If however payment was by cheque, then the refund will be posted to you by cheque promptly or if made by banktransfer, please provide us with your bank account details. Our major concern is to maintain our happy relationship with you our customer